Shipping information
What are the delivery times and costs?
Delivery is always free and is usually within 4-8 working days.
The products are delivered by the courier UPS from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays.
Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person.
On this site returns are also always free. You can find more information in the "Change & Return" section.
How can I check the delivery status?
In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the courier website.
If you are a registered user, you can follow your order directly from the "My Orders" section.
What happens if I am not at home when the courier arrives?
The courier will leave a note with their contact details. Contact UPS to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point). If you are unable to contact UPS or if you do not collect the order from the collection point, the package will be returned to our warehouse for a full refund. Regrettably, we are unable to reroute packages at this time.
Which Countries do you ship to?
We deliver to Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.
Are there any addresses you cannot ship to?
Purchases may not be shipped to P.O. boxes, mail forwarding services, or any address outside of the United States. Max Mara will only deliver your package to the address provided when your order was placed. We are unable to re-route any packages.
What if my order is lost?
If you believe that your order has been lost, please contact our customer care team at customercare@usa.marinarinaldi.com and they will assist you with tracking your order.
Can I redirect my order after it ships?
Regrettably, Marina Rinaldi is unable to reroute packages. Once the order has completed processing, it must be delivered to the shipping addresses provided at the time of checkout.