Refunds & Returns
FOR IN-STORE PURCHASES, A VALID GIFT RECEIPT MUST BE PRESENTED.
Can I return any product, even if I only changed my mind?
Yes! You have 14 days from the order delivery date to request a return. This may be done online or by contacting our customer care team. Items must be returned new, unused, unwashed, undamaged, and with all tags attached (shoes must be returned within their branded box).
Can I change the size or color of a product?
At this time, Marina Rinaldi does not offer exchanges. We offer full refunds to your original method of payment within 14 days of the delivery date. If you need to change the size or color of an item, you may return the products and make a new purchase.
How can I return a product?
You have 14 days from when your order is delivered to request a return and an additional 14 days to return the products. The procedure is quick and easy, and shipping is completely free.
Online Return:
As a Registered User you can send us your return request directly from your My Marina Rinadli account:
1. Log in to your My My Marina Rinadli account
2. Select View and Manage Your Orders
3. Select the order you wish to return
4. Select the items you wish to return and provide a reason
5. You will receive your return instructions email within the next 24 hours
Once you receive your return instructions email, you may download and print the label, securely attach it to your original packaging, and drop your package off at any UPS location (a list of locations is available at Ups.com/dropoff).
As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. Once the items pass all inspections and requirements, you will receive a confirmation email. We estimate refunds will be made back to your payment method within 7-10 business days of our receipt of your return.
Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.
Finally, should you choose not to use the provided label and ship via a different carrier, Max Mara is not responsible for packages lost or damaged in transit, and shipping costs will not be reimbursed.
In-Store Return:
Returns can be accepted at our Madison Ave and Beverly Hills locations.
Please note; an in-store return can only be completed if the return process is started in-store. If you have requested a return online or with our customer care team we will be unable to accept an in-store return
I have received a damaged or faulty product. What should I do?
In the case of any kind of defects, you can return the item easily.
If you are a registered user, log in to your My Marina Rinaldi account, go to My Orders, select "Request Return" and specify your problem.
If you are not a registered user, please contact our Customer Services Department.
After we have received your returned item and have checked the damage, we will forward the refund request. Please note that we cannot accept articles that are not in the same condition in which you received them. We will update you regularly by email until we confirm the refund.
When will I receive the refund?
As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. Once the items pass all inspections and requirements, you will receive a confirmation email. We estimate refunds will be made back to your payment method within 7-10 business days of our receipt of your return.