Shipping

What are the delivery times and costs?

You will receive your order in approximately 5 days from when you place your order. We offer Free Shipping on all orders. The courier, UPS, delivers Monday to Friday during working hours. Please note that orders are not shipped nor delivered on Saturdays, Sundays and on national holidays. Make sure you enter an address where there is someone to accept the parcel at delivery. If you choose to ship to a work address, please make sure you specify the name on the doorbell or the company information in C/O field. We'll send you the Tracking Number for your parcel so you may follow the progress in real time. If you're registered, you can find the tracking details also in the My Orders section. We also offer a free return service - read more in "Returns and refunds".

How can I check the delivery status?

In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the UPS website.

If you are a registered user, you can follow your order directly from the "My Orders" section.

What happens if I am not at home when the courier arrives?

If no-one is home when the courier attempts delivery, the courier will inform you by leaving a note with a contact number. According to the delivery address, UPS may either try delivering the order again the next day or leave it at a designated drop-off point. We invite you to check the Tracking number for your order, either on www.ups.com or directly in your account, to see the real time updates. If the order is not collected within the times indicated by the courier, the products will be returned to our own warehouse and we will refund you the price of the products.

Which countries do you deliver to?

You are currently on the United States website. We ship to the Continental United States, including Alaska, Hawaii and Puerto Rico. If you wish to change country, you can choose a different Country from the footer of the website. Remember to select the Country according to where you want the order delivered - consider that if you are ordering a gift, you should select the Country where the receiver is living.

Are there addresses that you cannot deliver to?

We cannot deliver to Post Office Boxes, postal services or Military bases.